Terms of use

1. About these terms

This portal is provided by The Reserve for members, clients and team members of The Reserve at Argenta and The Reserve at Maumelle. By creating an account or signing in you agree to these terms of use.

These terms cover use of the portal itself. Your membership, mailbox or office services are governed by the separate service agreement you sign with The Reserve, which controls if there is ever a conflict.

2. Your account

Accounts are issued to a named person and may not be shared. You are responsible for keeping your password confidential and for activity that takes place under your login.

Tell The Reserve promptly if you believe someone else has access to your account or if the people authorized on your account change.

3. Mail and package handling

Mail and package receipt, notification, pickup and forwarding are recorded in this portal for your convenience. Records shown here reflect what our team has logged and may not be instantaneous.

Mail services for commercial mail receiving agencies require a completed and current USPS Form 1583 together with valid identification. Service may be limited or suspended while required documents are missing or expired.

Held mail, unclaimed items and mail received after an account closes are handled according to your service agreement and applicable postal regulations.

4. Forwarding requests

Forwarding requests submitted through the portal are queued for the next scheduled forwarding run. Shipping charges, packaging and carrier fees are billed according to your plan.

Carrier delivery times, tracking information and delivery outcomes are outside The Reserve's control.

5. Documents you upload

You may upload identification, postal forms, agreements and business documents. You confirm that anything you upload is accurate and that you have the right to provide it.

Documents are stored privately and are accessible to authorized team members of The Reserve for the purpose of operating your account and meeting legal and postal requirements.

6. Electronic agreements

Where the portal offers electronic acceptance of an agreement, typing your name and submitting the form constitutes your electronic signature and is intended to be legally binding.

The version, text, your name and the date and time of acceptance are recorded and retained.

7. Acceptable use

Do not use the portal or any Reserve address for unlawful activity, fraud, or to misrepresent your business identity.

Do not attempt to access accounts, records or data that do not belong to you, interfere with the service, or extract data by automated means.

8. Availability and accuracy

The portal is provided on an as-available basis. Access may be interrupted for maintenance, updates or reasons outside our control.

We work to keep records accurate, but the portal is an operational tool, not a certified record. Contact the front desk if something looks wrong.

9. Privacy

Information you provide is used to operate your account and to deliver mail, office and membership services. It is not sold. It is shared with third parties only where needed to provide the service, such as shipping carriers, or where required by law.

10. Suspension and closure

Access may be suspended or closed where an account is past due, where required documents are missing, where these terms are breached, or when a membership ends.

Account records are retained after closure as required for legal, postal and business purposes.

11. Changes

These terms may be updated from time to time. Continued use of the portal after an update means you accept the current version.

12. Contact

Questions about these terms can be directed to the front desk at either location, or through the contact details on thereservear.com.